Privacy Policy
Last updated: January 2026
At Soft Order Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit our website.
1. Information We Collect
Personal Information
When you contact us or enroll in our programs, we may collect:
- Name and contact information (email, phone, address)
- Information about your home and organizational needs
- Photos of your spaces (only with your explicit consent)
- Payment and billing information
- Communications between you and our team
Automatically Collected Information
When you visit our website, we automatically collect certain information including:
- IP address and browser type
- Pages visited and time spent on site
- Referring website information
- Device and operating system information
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our organizational services
- Communicate with you about programs, appointments, and updates
- Process payments and maintain records
- Understand how visitors use our website
- Send newsletters and promotional materials (with your consent)
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party services that help us operate our business (e.g., payment processors, email services)
- Legal Requirements: When required by law or to protect our rights and safety
- With Your Consent: When you explicitly authorize us to share your information
4. Photos and Visual Content
We take special care with photos of your home:
- Photos are only taken with your explicit written consent
- We will never share or publish photos without your permission
- You may request deletion of your photos at any time
- Photos used in testimonials or case studies are anonymized unless you provide specific consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Objection: Object to processing of your personal data
- Portability: Request transfer of your data to another service
- Withdraw Consent: Withdraw consent for marketing communications at any time
7. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Client records are typically retained for 7 years after the completion of services.
11. International Data Transfers
Your information is primarily stored and processed in the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website. The "Last updated" date at the top indicates when the policy was last revised.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Soft Order Studio
23 King Street
Frome BA11 1BH
United Kingdom
Email: contact@networkroutersetup.com
By using our services or website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.